SER Policy

As the global supply chain partner in printing applications for brand owners in the Information & Communications Technology (ICT) and Consumer Package Goods (CPG) industries, Cymmetrik is committed to ethical business practices. Cymmetrik introduced the Social and Environmental Responsibility (SER) policy, which integrates ISO 14001, QC 080000, ISO 45001 etc. management system and follows The Responsible Business Alliance Code of Conduct(RBA) in the five key areas of labor, health and safety, the environment, ethics, and management systems as the footstone of CSR activities in every branch. We will establish performance indicators and implement it into the daily system operation. We expect our suppliers to uphold the SER policy of Cymmetrik concerning compliance with all standards and guidelines while contributing to society.
For companies operating within the scope of activities caused by environmental factors, the environment is strictly controlled and ensured that employees have a healthy, safe working environment and labor conditions, Cymmetrik will continue to meet the requirements of laws and regulations in order to gain sustainability of business development.


For the practice of SER policy "Adhere to the corporate core values; fulfill social responsibility" and the requirements of customer rules of conduct, in all kinds of commercial interaction, Cymmetrik should follow the ethical norms as following:

  • Integrity operation
  • No unfair gains
  • Information disclosure
  • Intellectual property rights
  • Fair trade, advertising and competition
  • Identity protection and prevention of retaliation
  • Responsible for minerals procurement
  • Privacy

For the “identity protection and prevention of retaliation” norms, Cymmetrik set up “ethics commissioner” as the contact, which employees and suppliers can report the relevant issues involved in any “business ethics”. Cymmetrik uphold the principle of integrity to protect the prosecutor to ensure the identity confidentiality and anonymity preventing from retaliation.


  • Ethics commissioner e-mail:
  • Contact Number:
    Taiwan: +886-2-2785-5600 ext. 12777
    China: +86-512-5787-2828 ext. 12777
For practicing the vision of “being a global leader in printing applications and value-added services”, Cymmetrik provides innovative and valuable solutions. On the footstone of traditional foundry service builds the combination of product, services and profession, e.g. anti-counterfeit label, visual code or other innovative application product with business value. Therefore, the protection of customer confidential information and the company's patented technology is the important commitment we promise for the integrity and customer's privacy. 
Apart from the confidentiality agreements which employee signs with the supplier who contains customer confidential information, we will follow the requirements from the specific customers, to bring new developing products into the control process of design, proofing, manufacturing, shipping and scrapping. Under the trend of digitalization, Cymmetrik introduces cloud process platform, improve the security of pre-press and other customer image files delivering departments. In order to enhance the safety consciousness of confidentiality, we also formulate the Code of Conduct for the Safety and Security of Employees in Cymmetrik, print and distribute to every employee and contain it to the digital learning platform for training program, while ensuring each employee and supervisor behavior could meet the principles and norms of conduct with customer, “do not discuss, do not inquire, do not expose, do not lose”, to avoid harming customer and company's interests.

Conflict-Free Minerals Statement

The term “conflict minerals” is defined as columbite-tantalite (from which tantalum is derived), cassiterite (tin), wolframite (tungsten), and gold mined in conditions of armed conflict and human rights abuses, mostly in the eastern areas of the Democratic Republic of the Congo (DRC). These minerals are refined into tantalum (Ta), tin (Sn), tungsten (W), gold (Au), cobalt(Co), and Mica, respectively, and are used in electronics and other products.
Being a global corporate citizen, Cymmetrik is committed to assure responsible and conflict free sourcing of minerals. We also demand our supply chain partners shall strictly adhere to our sourcing policy to assure that:
  1. The tantalum, tin, tungsten, gold, cobalt and mica used in the products they supply does not directly or indirectly finance or benefit armed groups that are perpetrators of serious human rights abuses in the Democratic Republic of the Congo or an adjoining country.
  2. Suppliers shall exercise due diligence on the source and chain of custody of these minerals and commit to a DRC conflict-free sourcing policy.